Sustainability management

Our Corporate Governance system is based on the principles of integrity and transparency and reflects our willingness to integrate sustainability into our business model and corporate strategy. We identify sustainable success as the objective that guides the actions of the board of directors and is achieved in the creation of long-term value for the benefit of shareholders, taking into account the interests of other stakeholders relevant to the company. Eni’s Board of Directors plays a central role in the management of issues related to climate change and sustainability issues; its activities are supported by the Sustainability and Scenarios Committee (CSS) and by specific Committees.

Integrity, upholding the rule of law, traceability, inclusiveness and respect for human rights are some of the principles that guide us in building long-term relationships in the countries where we operate. Continuous dialogue and the sharing of our choices are fundamental elements of the strategy and affect all company departments and roles. To strengthen mutual trust, we use the company's Stakeholder Management System (SMS), which maps over 5,800 stakeholders according to relevance in the territories in which we operate. The SMS application not only tracks requests and complaints received, but also takes into account the response actions taken by Eni, with the aim of resolving requests and complaints in a timely manner. The table below shows the most relevant issues for Eni's reference stakeholder categories, which emerged from the materiality analysis, and the issues reported by the corporate functions responsible for the relationship with that specific category.

Grievances are complaints or claims raised by an individual or a group of individuals relating to actual or perceived, current, ongoing or potential accidents or damages or other environmental or social impacts caused by the company's operational activities. Eni has defined its own Grievance Mechanism (GM) to receive, investigate, respond to and resolve complaints or grievances in a timely, fair and consistent manner. The Grievance Mechanism is a key component of building trust-based relationships with stakeholders, as it allows for the early identification of potential elements of disagreement, thus enabling the reduction of business risks. Eni's GM is based on the International Guidelines on the subject (published by IPIECA) and has been active in all subsidiaries since 2016.

Host communities are informed about the opportunity and ways to make complaints and inquiries about Eni's activities. In some locations, there are Community Liaison Officers, whose task is to help gather evidence to prevent potential grievances by listening directly and continuously to members of the host communities.

We also require our suppliers, contractors and sub-contractors to make their own grievance mechanism available to the workers and communities they interact with on behalf of Eni. During 2023, we extended the application of the GM to new businesses as well, in line with the transition path undertaken. In 2023, Eni handled 139 complaints. Most of the grievances dealt with community relations and environmental issues, land management, employment development, energy access, education and economic diversification.

Grievances received by Eni's subsidiaries are classified into more than 200 sustainability topics within the company's SMS management system.