Consumers

• To support customers by offering state-of-the-art energy solutions to help them play a leading role in the energy transition.
• To create and spread a culture of sustainable energy use among its customers and adapt its decarbonization strategy to the needs of its customers.
• Managing rising energy prices, prioritising vulnerable consumers, removing barriers preventing consumer support transition, also through financial services.

Prosumer Road

A workshop structured in different sessions, at Eni’s operating sites in Ravenna, Taranto, Porto Marghera, San Donato, Crescentino, Mantova and Matera (in 2022), which aims to activate a debate between the various parts of civil and productive society such as consumer associations, Confindustria, institutions and the academics to contribute on the solutions available and the short and medium term prospects in the places of energy production and research and development, also in consideration of the constantly evolving geopolitical context.

Circular Lab

An initiative launched in 2019 through the involvement of national representatives of Consumer Associations, the Scuola Superiore Sant’Anna in Pisa and Eni colleagues from the various business units to gather ideas on the topic of circular economy, with the aim of implementing concrete projects. One of the most important results was the drafting of the 'Circular Consumption Charter', signed for the first time in Italy by all the Consumer Associations and presented in 2021 at an event attended by Eni’s CEO and important representatives of the institutions, academia and business.

Youth Card

Plenitude is also active in supporting financially vulnerable customers, including young people. In 2022, the company became part of the first 50 partner companies of the National Youth Card. National Youth Card is an initiative of the Presidency of the Council of Ministers - Department for Youth Policies and the Universal Civil Service for Italian and European boys and girls living in Italy between 18 and 35 years old. The card allows access to benefits and discounts for goods and services, including:

• an electricity and/or gas offer for domestic supplies and one for those who have a business activity, both with advantageous rates that include also electricity produced from renewable sources covered by Guarantee of Origin included in the price and gas with offset CO₂;
• a 15% discount on the purchase or renewal of subscriptions available on the Be Charge app for up to 6 uses;
• a boiler and climate offer with favourable conditions compared to the list price.

Bella Family

Planned for the 2022-2023 school year, the project was born from the need to make the new generations aware of the importance of adopting 'smart' family behaviours, i.e., oriented towards the digitalisation of services and greater sustainability of consumption choices, with the aim to obtain not only savings in terms of money and time, but also a lower impact on the environment. Bella Family involved cities and schools in northern, central and southern Italy and stopped, in particular, at four high schools in Campania, Emilia-Romagna, Lazio and Sicily. The project's training activities reached a total of 9 classes and 155 students with their families, achieving great success.

Project 'Sowing the future' – 2023 edition

'Sowing the future' was born from the need to promote dialogue and discussions between subjects of different nature and background, involving large companies, consumer and environmentalist associations, public bodies, trade associations, political and institutional representatives, on topics relating to consumption and the environment. In 2023, the project aimed to promote discussions between the various stakeholders in the energy market and developed in a series of conferences, addressed to both a specialized audience and a broader general interested public, held online on the Zoom platform with simultaneous live streaming. Each of the events thus organized was inspired by research carried out by IRCAF a.p.s (Institute for the Research on Consumption Environment and Education), the report of which was previously made available to the participants. Plenitude participated in the following National Conferences held in webinar and presence mode:

• 'Towards the electricity and gas market in the energy transition: scenarios and prospects for consumers (including vulnerable ones) and businesses' – IRCAF 4th Report on energy market offers.
• 'Energy poverty on the rise due to the effects of the pandemic and the high energy cyclone: what strategies to prevent, reduce and tackling it in the energy transition?' – IRCAF 2nd Report on the framework of energy poverty.
• 'From the high energy emergency to the structural reform of bills. Scenarios and proposals'.
• 'The contribution of Energy Communities to energy independence: current situation and prospects'.