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SUSTAINABILITY

 

Commitments, Results and Objectives



  • governaceGovernance
  • personePeople
  • climaClimate
  • innovazioneinnovation
  • ambienteEnvironment
  • dirirri umaniHuman Rights
  • territorioTerritory
  • clientiSUPPLIERS
  • clientiCustomers


Governance and sustainability
Commitments Objectives for 2010-2013 2010 Results Objectives for 2011-2014
Guarantee a governance system in accordance with Sustainability principles as well as to the best international practices
Continue the commitment to involving minority shareholders
Continue to monitor Eni companies for the promotion of an adequate
representation of diversity (particularly gender diversity) in the governing bodies
Extend the training activities through initiatives for the study and promotion of governance best practices
Implemented changes to Eni by-laws in order to promote the shareholders participation in voting
Continued the program for promoting gender diversity as well as diversity in corporate bodies of Eni subsidiaries
Carried out a comparative analysis of the various system of Corporate Governance
Continue promoting involvement of minority shareholders
Promote adequate representation of gender diversity in corporate bodies of the Company
Promote the best governance practices
Render the New Regulatory System fully operational
Prepare the new Board Induction
Maintain and reinforce the commitment to fighting corruption  
Created new Anti-Corruption Ancillary Procedures
Made web seminars and workshops for key officers (more than 3,000 people)
Continued discussions with UN and Italian anti-corruption network
Continue interaction and relationship with UN and primary stakeholders
Draft and implement new ancillary procedures
Extend training on anti-corruption


People
Commitments Objectives for 2010-2013 2010 Results Objectives for 2011-2014
Guarantee safety of all Eni's employees and of local communities
Reduce contractor injuries through incentivizing contractual schemes
Continue of Asset Integrity process to all E&P operation sites
Extend process safety inspections to the Refi ning and Petrochemical sectors
Carry on the Leadership in safety projects in the Engineering &
Construction and in the Refining sectors
Decreases in injury frequency rate for employees (-9%) and contractors (-25.4%)
Continued "Asset Integrity" audits on E&P, R&M Sector and Petrochemicals
Widened to E&P subsidiaries the INDACO data base for monitoring accidents
Completion of georeferencing project of operating assets and fleets in service within the emergency management system
Realization of more than 400 workshops since the start of the program "Leadership in Safety" (2008)
Complete (by the end of 2011) the project for communicating safety issues, targeted at 35,000 Eni employees
Continue the decrease in injuries for contractors and the process safety/asset integrity project
Complete (as of 2011) the extension of the INDACO Database to foreign sites different from E&P
Realize a training plan on functional safety; Planning and maintenance of the reliability of instrumental safety systems
Guarantee and promote the health of employees of Eni, even through the spread of best practices
Complete an OHSAS 18001 certification plan in all divisions by 2013
Replace X-ray diagnostic technologies with digital equipment for use in telemedicine
Extend the Eni in Forma project through correct lifestyle training/
education programmes for employees
Implementation of healthcare databases (GIPSI) at foreign E&P subsidiaries
Obtained certification OHSAS 18001 for E&P subsidiaries in Ghana and USA, EniMed and Ionica Gas in Italy, 22 subsidiaries in total, as well as San Donato Milanese HQ, Central Northen District and Southern District
Completed OHSAS certification for all petrochemical sites
Defined reference standards for the Health Impact Assessment (HIA) in E&P
Completed assessment of compliance with respect to new healthcare standards in Norway, Congo, Italy, Brazil, Tunisia, Nigeria and Ecuador as well as Health Risk Assessments in Algeria, Nigeria, Mali, Ghana and India (E&P)
Started "BEST" (Better Life Style) program in E&C
Implemented GIPSI database in Italy, Tunisia and KCO (E&P)
Complete the OHSAS 18001 certification plan in all certifiable production sites within 2014 and compliance with the ISO 15554 standard for emergency management (E&P) achievement of OHSAS certification for all refineries
Promote and spread the best practices of operating management; Improve control systems by defining new indicators
Complete the "Eni in Forma" project; complete the telemedicine project in collaboration with the ESA (European Space Agency) for the development of a robot to perfor remote ultrasound scan
Create an atmosphere of collaboration and participation in the company's objectives even by improving organizational wellness
Update management and development tools with a focus on feedback processes
Develop new welfare services
Plan a new survey
Build on actions undertaken as a result of the climate analysis
Feedback interviews with 87% of executives and 80% of mid-level managers and newly graduated employees
Opening of nursery school in San Donato Milanese
Implemented the "Free to Breath" project
Stipulated an agreement with Fondazione Centro San Raffaele for healthcare services
Eni summer camps: about 2,000 participants
Continue and extend the Feedback Project
. Develop new welfare services in Italy and a feasibility study for foreign subsidiaries
. Plan and implement periodical surveys on company atmosphere
Attract, manage and motivate the best national and international human resources, appreciating people in the company and safeguarding diversity
Continue initiatives to promote the internationalization of human
resources
Planning and research on the Diversity Monitoring and impact on development projects
Continue development and training programmes for local resources
Protect and develop corporate know-how in support of business
strategies
Implement Mapping of Industrial Relations at the international level
Stipulated the new Human Resources policy and initiated the revision of assessment, management and worldwide tools
Launched with SDA Bocconi the project for monitoring company diversity
Completed the E&P job posting project
Implemented 230 professional development plans for local employees
Implemented potential assessments in Egypt, Nigeria and Angola
Developed new long-distance training tools for more than 2,000 people
Reorganized the web section "Work with us" with new interactive tools
Review of assessment, management and development tools monitoring their distribution in Italy and abroad
. Develop system for diversity reporting tools; strengthen and distribute job posting system in Italy and abroad
. Update network of relationships with universities and research centers and start-up of the "Eni Faculty" project
Extend development plans for local HR in foreign subsidiaries
Review of variable incentives systems for the medium to long period and study of models for international foreign mobility "abroad on foreign"


Climate change and energy efficiency
Commitments Objectives for 2010-2013 2010 Results Objectives for 2011-2014
Contribute to EU and international objectives and commitments and pursue a policy for decreasing global CO2 emissions
Complete 70% fl ared gas reduction by 2012 compared to 2007 (with an additional 1.1 billion euro expenditure)
Continue with our energy saving plan in R&M (-180 kton of CO2 p.a.) and in Petrochemicals (-200 kton p.a.)
Develop indirect emission control systems
Reduction of flared gas by 32% in 2010 with respect to 2007 due to the continuation of projects in Africa
Continuation of energy savings in R&M (-33.6 kton/year of CO2 in 2010, 67.4 during regular operations) and in Petrochemicals (-43.4 kton/year of CO2 in 2010, 87.2 during regular operations)
Adherence to the CDP supply chain project for the reduction of indirect emissions
Reduce flared gas by 80% in 2014 with respect to 2007 and reduce the GHG emissions rate by 40% within 2014 (projects in Algeria, Congo, Libya, Nigeria, Tunisia, Kazakhstan)
Continue energy savings plan in R&M (-132 ktoe/year of CO2 by 2014) and in Petrochemicals (-59 ktoe/year by 2014)
Complete the construction of a turbogas electrical plant and maintenance of the performance rate <415 g CO2/kWheq
Extend Energy Efficiency Improvements and Advanced Power Generation to E&P subsidiaries
Develop control systems for GHG scope 3 emissions


Technological innovation and renewable sources
Commitments Objectives for 2010-2013 2010 Results Objectives for 2011-2014
Develop technologies to increase the availability of hydrocarbons while protecting the environment and ensuring safety. Continually improve the quality of final products. R&D on renewable sources, biofuels and CO2 geological sequestration
Investments of about 1.4 billion euro in Research & Development activities
Develop technologies to increase hydrocarbon recovery (EOR) and experimental CO2 geological storage (CCS) projects
Applied new techniques for processing seismic data (RTM, DVA) as well as for drilling and well completion (e-cdTM)
Applied EOR techniques with additives (BWI)
Studied new formulations of BluDiesel Tech
New polyethylenes (LLDPE) on pilot plant were consolidated
Started projects for the management of oil spills: "filtration paper" with great absorption capacity (partnership with MIT)
Strengthened strategic alliances with universities and research centers
Created the "Solar Frontiers Center" at MIT
Created coloring agents and transparent polymeric plates acting as convertors and concentrators of the solar spectrum were created
Developed liquefaction process for the conversion of organic waste into bio-oil (energy recovery > 80%)
R&D investments: 1.1 billion € (2011-2014)
Strengthen capacity to operate in deep waters and critical areas; Develop technologies to improve process production and efficiency
Assess the industrial application of proprietary technologies for producing biofuels
Strengthen technological leadership in elastomers
Identify opportunities in the green chemical sector by increasing value of proprietary technologies
Achieve a competitive advantage from the expected results in the field of weather forecasting and CO2 transportation
Define the usage strategy of solar energy and biomass
Define the program for reduction environmental recovery costs


The Environment
Commitments Objectives for 2010-2013 2010 Results Objectives for 2011-2014
Improve the effectiveness of management, control and reporting systems
Obtain certification of 36 out of 37 E&P subsidiaries according to
ISO standard 14001 by 2013 and OHSAS certification for Italian subsidiaries
Obtain ISO 14001 certification of 2 gas distribution companies in the Gas & Power sector by 2012
Complete implementation
of the Water and Waste Management Plan.
Implement an integrate HSE management system for the refining sector, and obtain OHSAS certification in addition to already achieved EMAS certification
Attained the ISO 14001 certification was for 23 E&P subsidiaries. In 2010 Ionica Gas (Italia), Eni Ghana and InAgip (Croazia) achieved the certification too
Centralized IT system created for Air, Water, Soil and Waste data
Achievement of ISO 16001 for an industrial complex within the Venice Refinery and EMAS achievement for the refinery HUB
Achieve coverage of 85% E&P subsidiaries for the double OHSAS 18001 and ISO 14001 certification
Complete the OHSAS 18001 certification for all Operating Units and the ISO 14001 certification for Operating Units with industrial activities in G&P
EMAS coverage for all electrical plants by 2011
Extention of ISO 14001 to 40% of R&M service stations directly owned
Reduce local environmental impact of activities by improving environmental performance and implementing resources recovery and reuse
Adopt next-generation burners in the power sector by 2012 to reduce NOX
Complete water injection projects in the E&P sector to achieve 65% re-injected production water (181 mln €).
Implement oil spill prevention actions in Egypt and Turkmenistan (5 mln €)
Reduced by 4.7% NOX emissions
Increased by 5% SO2 emissions in 2010 due to maintenance period for Gela Refinery plant
Mapped with the Global Water Tool production sites within areas with hydric stress
Started pilot project for development of a monitoring system of VOC's based on Wireless Sensor Network (WSN)
Completed western Desert Project in Egypt for the reduction of oil spills; 50% of the project in Turkmenistan for the replacement of the whole pipeline system
Reduce emissions in refinement by about 1400 t/year for SO2 and 120 t/year for NOX as of 2013 and given parity of production
Adopt state-of-the-art burners in all plants of the electrical sector within 2012 in order to reduce NOX
Complete water injection projects in E&P and reach 62% of produced water re-injected in 2014
Continue "Water e waste management plan" in E&P subsidiaries
Finalize, within 2012, the Green remediation method and continue the Quantitative Evaluation of Belaym Contaminated Soils (QUEBEC) project


Human Rights
Commitments Objectives for 2010-2013 2010 Results Objectives for 2011-2014
Implement a system for assessing the risk of Human Rights (HR) violations in company processes and plan preventive actions
Conduct new HRCAs in other Countries and start improvement actions in Countries where the assessment has already been performed
Continue Human Rights training for security personnel in two foreign Countries
Incorporate Human Rights issues into 100% of our security
procurement contracts
Created HRCA in Angola
Actions for improvement in Corporate and in Countries subject to HRCA; Initiated pilot project for verification of the integration of Human Rights in the SBS; Training modules on HR for security personnel in Nigeria and Egypt; Continued integration of HR clauses within supervisory contracts (100% of sites in 2013)
Activate a work group among different business areas in order to integrate views on Human Rights in the high processes
Extend the HR training modules to other operating sites
Insert a section with HR requirements within the security checklist for site vulnerability


Territory and Community
Commitments Objectives for 2010-2013 2010 Results Objectives for 2011-2014
Protect ecosystems and preserve biodiversity
Define policies and tools to assess and manage impacts on biodiversity and ecosystem services (0.5 mln euro)
Continue to conduct operating projects to investigate, assess and
mitigate impacts on onshore and offshore biodiversity and ecosystems (13.3 mln euro)
Defined biodiversity and ecosystemic service policies; Completed Eni/WBCSD pilot project for assessing company-ecosystem relationship
Controlled investigation, evaluation and mitigation of impact on biodiversity and onshore/offshore ecosystems: The Villano Biodiversity (Ecuador) project was completed
Map operational onshore and offshore sites with respect to high value areas for biodiversity and Ecosystemic services (0.8 million euro)
Continue projects for the restoration of the landscape as well as investigate, assess and mitigate the E&P impact on biodiversity and ecosystems (61.7 million euro)
Extend the Eni Health Community Model to critical contexts and new operating sites
Improve and consolidate relations with stakeholders
Define a relation management system through the creation and
updating of site-specific databases
Continue Operation Transparency
Strengthen relations with the United Nations system
Strengthened relations with the UN system (adherence to the LEAD Program of the GC, participation in round tables on Anticorruption, Human Rights, Climate and Development)
Active participation in round tables and work groups of WBCSD and IPIECA; Continued Transparency Operation with NGO's as well as informational meetings and discussions with Amnesty International, WWF Italia, Legambiente, Amici della Terra, Transparency International
Strengthen communications with associations as well as national and international NGO's
Consolidate and develop relations with the United Nations system, particularly Global Compact, as well as with The Earth Institute, and WBCSD, even through participation in round tables and pilot projects
Revise process and tools for engagement
Develop and apply models for relationships with the territory
Extend our Cooperation Model to the areas of operating presence
Identify and analyse systems for the assessment and monitoring of
initiatives
Establish a community of practice on a Cooperation and Development Model
Stipulated strategic agreements with Egypt, Togo, Iraq, Democratic Republic of Congo and Venezuela; Signed cooperation and development agreements with 26 local communities in Ecuador
Issued new ESHIA procedure in E&P
Partnership with IBLP in order to integrate Human Rights with impact assessment tools
Developed models and organizational tools for Community Relations in Countries of operation; partnership in Congo with AVSI
Consolidate mapping of initiatives in territories for E&P
Develop partnership with Vale Institute in order to assess the efficacy of investments in Countries of operation
Spread the new ESHIA procedure to all new E&P projects
Extend the Community Investment process to all new E&P projects
Case study pilot program for assessing Human Rights impact within a Social Baseline Analysis - SBA
Contribute to local development
Expand projects for the social and economic development of local supply chains, and implement microcredit and local empowerment initiatives
Partnership stipulated with the Earth Institute and project for measuring efficacy of operations for community was initiated
Achieved results in electrification projects in Congo and Nigeria
Sustain for local entrepreneurship through microcredit in Nigeria, Pakistan, Australia
Pilot studies for measuring local content in Peru and Angola
Create a database to measure the intervention effectiveness for the community
Invest in developing economies and improvement oflocal expertises
Develop project to promote the access to energy in the Countries in which Eni operates
Contribute to the achievement of the Millennium Goals
Develop a project to evaluate the "diversity" in the projects effectiveness measurement with SDA Bocconi


Suppliers
Commitments Objectives for 2010-2013 2010 Results Objectives for 2011-2014
Extend control over Sustainability themes
Continue to implement structured supplier management systems in
critical areas and/or emerging Countries
Extend SA8000 audits at supplier and sub-supplier sites
Issue, distribute and enforce new contract standards containing
Sustainability principles
Extended vendor Management systems in Pakistan and Algeria; VM activities were initiated in Iraq
Implemented SA8000 audits on suppliers in Angola and Congo
Issued contractual standards for abroad as well as new Guidelines which include Human Rights requirements; participation in the CDP supply chain and the Task Force Supply Chain of IPIECA

Continue the extension of Vendor Management systems
Extend the SA8000 Audit to suppliers and sub-suppliers
Monitor and spread the principles of Sustainability within the supply chain
Develop initiatives to create awareness on the culture of workplace safety within supply chain companies
Initiate a pilot project on green procurement
Develop local procurement
Continue to review and increase local procurements
Local content requirements inserted within the new "Guidelines for Preparation of Procurement Strategy"; local procurement and professional training strengthened within Countries of operation; National Market Participation Initiative with WBCSD project

Continue actions to increase local procurement
Pilot project within the realm of the NMPI project of WBCSD for the application of best practices in local content


Customers and Consumers
Commitments Objectives for 2010-2013 2010 Results Objectives for 2011-2014
Improve the quality of customer services and communications with consumers
Launch projects to improve the quality and breadth of services to
customers
Spread and promote the use of the Conciliation Protocol
Expanded and improved the range and quality of customer services both within R&M and G&P
More than 600 counter operators and arbitrators trained on the online Settlement Protocol, active at a national level
Continue the Quality Excellence program for the G&P service
Rebranding of gas stations
Expand non-oil services
Improve satisfaction indices for R&M and G&P customers
Continue the Sustainability Program for commercial activities