In order to renew its attention towards customers, seen as citizens-consumers, and to build relations with its stakeholders, Eni has created a specific function to interact with Consumers’ Associations.
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Eni: extension of Conciliation Agreement with Consumers’ Associations
Rome, April 14 – Customers in the regions of Piedmont, Val d’Aosta, Lombardy, Friuli Venezia Giulia and Liguria will now also have access to the Eni/Consumer Associations’ Conciliation Agreement for the natural gas sector, already in effect in the region of Veneto.
For customers who have not received a response to a written complaint or who consider the response received inadequate, Eni has implemented the conciliation procedure, which may be started with one click at the website http://www.eni.com/ or by going directly to the local offices of one of the Consumer Associations present in their area.
