Eni and Consumer Rights

In order to renew its attention towards customers, seen as citizens-consumers, and to build relations with its stakeholders, Eni has created a specific function to interact with Consumers' Associations.

Workshops, congresses, conferences and seminars are organised, both nationally and locally, that are, and will continue to be, occasions to the Italian consumer groups to present areas and issues of concern, both general and specific, and gives the company an opportunity to react and take action on critical areas of common interest. Eni's objective is to inform, in the shortest time possible, the Associations about all of the different company initiatives aimed at building an ongoing and stable relationship.

In this context, a special area of the company's web site has been given over to consumer issues, a reserved area where it is possible to find information and also interact directly to resolve issues arising. Facilitated access to customer care contractual procedures are available, along with useful information, resolutions and norms concerning the energy sector, the minutes of congresses and Frequently Asked Questions (FAQ).

It is hoped that these tools will encourage greater exchange of views and increase collective knowledge assets: indications made to the Associations by users can help the company to focus its attention on critical aspects affecting the service offered to customers and contribute to the company's growth in the markets and the countries in which Eni operates, stimulating the exchange of news, information and awareness about the company.